Check below for some of the latest comments we have received from our our customers in relation to our service.
Dear all Mechanics, You really do have the nicest and most efficient people working for you. I arrives un-anounced at 10.30am of Christmas eve when you were extremely busy, with a tail light problem. One of your courteous, competent crew fixed fixes it in five minutes, no charge and i went off to enjoy christmas. Thank you all so very much i am very grateful, you deserve a very happy christmas and new year. Very Sincerely
Hi Richard and Tony, I am prompted to drop you a line as a compliment and endorsement of the wonderful service Katherine and I received in the process of the recent repairs and servicing of our vehicles. Neither instance was particularly straight forward yet your capacity to manage expectations, go the extra mile and provide 1st class workmanship was much appreciated and a wonderful surprise.
Dear Team, I recently dropped my Golf in for its 2 year service and was very pleased with the professionalism of Balgowlah Auto, not only did they clearly explain everything that would be done and checked, the staff were very courteous and polite. In addition my manufacturers warranty was also maintained by getting my golf service here which was significantly cheaper than what the dealer was going to charge me. Thanks again for all your help, really appreciated.
Dear Richard, Tony and Team As a long-time customer I thought now an appropriate time to give you some feedback because every time I leave Balgowlah Automotives I am angry and disappointed:
• I am angry with myself that I haven’t spent enough time thanking the team for their fantastic service, friendly approach, good old fashioned honest hard work for a fair price and professionalism.
• I am disappointed for all the car owners on the Northern Beaches that don’t know about your business and have to suffer over-priced and inadequate car servicing and repairs.
All your additional “value adds” are very much appreciated – just pop in if there is a problem, do you need a lift somewhere, we will phone first with a quote and see if you want to go ahead etc.
How you have maintained a clapped out aging Holden Commodore in its road worthy state is nothing short of a miracle, I just wish I could bring in a vintage beast of a car for your brilliant mechanics to work their magic.
Instead of being angry and disappointed after my most recent visit this week, I’ve penned this note to say a profound thank you to the entire team.